Frequently Asked Questions (FAQ)

Frequently Asked Questions

Answers to common questions about shopping with HomeGoods International Marketplace.

How does the SkyBox service work?

Shop from a U.S. or European retailer, and HomeGoods receives your eligible purchase, ships it to Trinidad and Tobago and clears customs, then notifies you when it arrives. Pick up in Arima, or arrange delivery. SkyBox is TT$60 per pound, customs clearance included, membership is free, Arima delivery is free, and delivery outside Arima is TT$25–$35. Visit our SkyBox Services page to learn more.

What payment methods do you accept?

On homegoodstt.com, we accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Do you offer delivery or shipping?

Available delivery and shipping options depend on your order and destination. Review the options and charges presented at checkout. For questions about a specific address, please contact our team before ordering.

How can I follow up on my order?

Check your order confirmation and any shipping updates you receive. If you need help, contact our support team and include your order number.

What if I need a return or exchange?

Please review our Refund Policy for current conditions and contact our team before sending anything back.

Do you provide SkyBox services?

Yes. Visit our SkyBox Services page to learn more and get in touch about your shipping needs.

How can I contact HomeGoodsTT?

Email contactus@homegoodstt.com or use the form on our Contact Us page.